I send them this
Dear Qantas, I have book a return ticket (Booking Reference: 5TXQ6Z) from Singapore to Perth on the 10 of Feburary 09
I will like to request for additional baggage allowance as I will be going there for my furthur my studies.
I will be able to send my student enrolment letter if there is a need for verification.
Looking forward to you favourable reply.
Thank You,
Wang Tengyan
After a long time.....
Their reply
Thank you for your e-mail. Unfortunately, we are unable to waiver any additional baggage in excess of the free baggage allowance. Excess baggage displaces valuable freight which is the reason why international additional baggage charges are applied.
Refer to additional collection for rates: http://www.qantas.com.au/info/flying/beforeYouTravel/baggageAddCollection
Alternatively, Qantas offers an unaccompanied baggage service which is a cost effective alternative to paying the international additional baggage charges. This service is provided via Qantas Freight and you can contact at http://www.qantas.com.au/freight/dyn/contacts/australasia
Regards Nick
QANTAS Airways
My reply back to them...
Dear Qantas,
Thank you for your fast and prompt reply (Date of request: 28/12/2008, Date of reply:14 Jan 2009).
It is so nice and thoughful of you to advertise your freight services to me since you couldn't do anything to grant me any additional luggage allowance.
As a frequent traveller who had flown with other major airlines around the region, I'm surprise with your customer service policies.
Allow me to share a few experience that both my friend and I had encounter with other major airlines.
1. Garuda Airlines
Although Garuda Airlines do not really have a good reputation for customer service and flight reliabillity, it gave me an additional weight of 10kg for my additional luggage after request had been made that i will be going Shanghai for my internship programme.
2. Singapore Airlines SQ had granted my friend a total of 10kg additional luggage allowance after learning that he will be returning home from his studies in China.
This two airlines had valued their customer by considering and responding to their needs accordingly. Their actions had also put a smile on their customers and I believe the customer will seriously consider their services in the near future
In a period of economic recession such as this, I will definetly help Qantas to promote their freight services instead of free additional luggage allowance through the various media channels which I have access to.
Wishing Qantas all the best in 2009,
Wang Tengyan.
tengyan
|4:04 AM|
Will be leaving for Perth very soon 1o feb 09.. need to create this checklist to ensure all things are covered or at least covered up...
Needs
1. Call Qantas up to demand for a luggage allowance increased. Hopefully they will give me a business flight too. ( gong like garuda?)
2. Strip my wife (bike la) Boxed it up and ready to enjoy life in perth with me
3. Settle my study award thingy.. need to secure ammunitions for live firing in austrailia (but than they are super slow)
4. Reboot my laptop, transfer my pictures and impt documens out and backup on cds..
5. Fixed up my destop for my sisters
6. Shopping craze.... Need to get more clothes cuase realised my wardrobe are all filled with army clothes... Need to get a pair of teva sandles and sneakers
7. Equiped myself with a laser printer
Wants
1. DSLR camera so can take nice photo to share with you all mah (its all for you guys lei!!)
2. Fishing rod so I can learn how to catch a fish and earn a living...
3. Guitar so i can terrorized my housemates
4. Ipork touch..... you know very xin ku one lei... take budget airline ... no tv... no food.. it will be nice to have a Ipork touch to accompany me..
tengyan
|6:34 AM|